This policy explains how Honeysuckles Design handles personal information when you visit this website, submit an enquiry or work with the studio. Honeysuckles Design is the data controller for the information described here.
Information we collect
We may collect information you provide directly, including your name, email address, telephone number, company, project details, budget range and messages. We may also receive limited technical information such as device type, browser, pages visited and approximate location through hosting, security and analytics services.
How we use information
- To respond to enquiries and discuss potential projects.
- To provide agreed design, development and support services.
- To manage contracts, invoices, project records and client communication.
- To maintain website security, performance and reliability.
- To meet legal, accounting and regulatory obligations.
Our lawful bases
Depending on the context, we process information because it is necessary to take steps at your request before entering a contract, to perform a contract, to comply with legal obligations, because we have a legitimate interest in operating and improving the studio, or because you have given consent.
Who information may be shared with
We may use trusted providers for website hosting, databases, email, analytics, accounting, payments and project delivery. They receive only the information required to perform their role and are expected to protect it appropriately. We do not sell personal information.
International transfers
Some service providers may process information outside the UK. Where this happens, we aim to use recognised safeguards such as adequacy regulations or approved contractual protections.
How long we keep information
Enquiry information is retained only as long as reasonably needed to respond and manage follow-up. Client, contractual and financial records may be kept longer where required for legal, tax, insurance or legitimate business purposes.
Your rights
Depending on applicable law, you may have rights to access, correct, erase, restrict or object to the use of your information, and to request portability. You may also withdraw consent where processing relies on consent. To exercise a right, email hello@honeysucklesdesign.com.
Complaints
Please contact us first so we can try to resolve your concern. You may also complain to the UK Information Commissioner’s Office or another relevant supervisory authority.
Changes to this policy
We may update this policy as the website, services or legal requirements change. The latest version will always be published on this page.